According to the Environmental Protection Agency (EPA), indoor air pollution can be up to five times higher than outdoor pollution. This is why air purifiers are becoming increasingly popular, as they can help to improve indoor air quality and reduce the risk of respiratory problems.
However, with so many different air purifiers on the market, it can be difficult to know which one to choose. To help you make an informed decision, we’ve compiled a comprehensive review of customer support for three of the most popular air purifier brands: Dyson, GermGuardian, and Alen.
Dyson
Dyson is a well-known brand for its high-quality vacuum cleaners and air purifiers. The company’s customer support is also highly rated, with an average satisfaction rating of 4.5 out of 5 stars on Trustpilot.
Customers praise Dyson’s customer support for being helpful, friendly, and responsive. They also appreciate the company’s long warranty period and its willingness to replace defective products.
Pros:
- Helpful and friendly customer support
- Responsive and efficient service
- Long warranty period
- Willingness to replace defective products
Cons:
- Can be difficult to get through to a live person
- Some customers have reported long wait times
GermGuardian
GermGuardian is another popular brand of air purifiers. The company’s customer support is generally well-rated, with an average satisfaction rating of 4 out of 5 stars on Amazon.
Customers praise GermGuardian’s customer support for being knowledgeable and helpful. They also appreciate the company’s willingness to provide discounts and coupons.
Pros:
- Knowledgeable and helpful customer support
- Willingness to provide discounts and coupons
- Easy to get through to a live person
- Short wait times
Cons:
- Some customers have reported difficulty getting their products repaired
- Limited warranty period
Alen
Alen is a newer brand of air purifiers, but it has quickly gained a reputation for its high-quality products and excellent customer support. The company’s customer support is rated 4.5 out of 5 stars on ConsumerAffairs.
Customers praise Alen’s customer support for being friendly, responsive, and professional. They also appreciate the company’s willingness to go above and beyond to help customers.
Pros:
- Friendly, responsive, and professional customer support
- Willingness to go above and beyond to help customers
- Long warranty period
- Easy to get through to a live person
- Short wait times
Cons:
- Can be expensive
- Some customers have reported difficulty finding replacement filters
Which Air Purifier Brand Has the Best Customer Support?
Based on our research, Alen has the best customer support of the three brands we reviewed. The company’s customer support is friendly, responsive, and professional, and they are willing to go above and beyond to help customers.
Dyson and GermGuardian also offer good customer support, but Alen’s support is consistently rated higher by customers.
FAQs
1. How do I contact Dyson customer support?
You can contact Dyson customer support by phone, email, or chat. The company’s customer support hours are Monday-Friday, 8am-8pm EST.
2. How do I contact GermGuardian customer support?
You can contact GermGuardian customer support by phone, email, or chat. The company’s customer support hours are Monday-Friday, 9am-5pm EST.
3. How do I contact Alen customer support?
You can contact Alen customer support by phone, email, or chat. The company’s customer support hours are Monday-Friday, 9am-5pm PST.
4. What is the warranty period for Dyson air purifiers?
Dyson air purifiers come with a 2-year warranty.
5. What is the warranty period for GermGuardian air purifiers?
GermGuardian air purifiers come with a 5-year warranty.
6. What is the warranty period for Alen air purifiers?
Alen air purifiers come with a 10-year warranty.
7. How do I return a Dyson air purifier?
You can return a Dyson air purifier within 30 days of purchase.
8. How do I return a GermGuardian air purifier?
You can return a GermGuardian air purifier within 60 days of purchase.
9. How do I return an Alen air purifier?
You can return an Alen air purifier within 30 days of purchase.
